Emeritus Enterprise Logo - Color Knockout

Future Skills Discussion: Developing a Culture of Innovation and Continuous Learning at HSBC

We spoke with Steve Suarez, Global Head of Innovation, Global Functions at HSBC, about his passion for developing a culture of innovation and continuous learning to help shape, structure, and deliver better ways of serving HSBC’s customers.

During this discussion, we explored:

  • The importance of building a culture of innovation and design thinking at HSBC
  • Advice on the soft and hard skills employees need to develop in innovation functions
  • Strategies to close skills gaps and fill in-demand roles
  • The importance of continuous learning for employees in regulated industries

Watch the Recording


Steve Suarez, Global Head of Innovation, Global Functions at HSBC

Steve Suarez Headshot

Steve is the Global Head of Innovation, Global Functions at HSBC, leading an innovation ecosystem to shape and deliver better ways of serving customers through innovative solutions. Steve is an accomplished transformation expert with 28 years of experience in consulting, telecommunications, and financial services; guiding geographically diverse teams; and driving large-scale complex strategic initiatives across multiple organisations.

Steve establishes strong connections with executive stakeholders and corporate partners alike by sharing his expertise through multiple channels, including non-executive board participation and keynote engagements. His passion for innovation and the growth mindset drives his continuous learning, the most recent of which included the Innovation and Leadership program at the Massachusetts Institute of Technology, where he has become an MIT Sloan alumnus.


Anand Chopra-McGowan

Anand Chopra-McGowan Headshot

Anand Chopra-McGowan is the General Manager for Enterprise in Europe at Emeritus, where he is responsible for helping organizations become great at building talent to address the critical skills gap and pioneering a fresh approach to online professional development, upskilling, and reskilling.